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14 November 2017 @ 8am

Business Breakfast: Creating a Customer-Centric Strategy

Customer centricity is not just about great customer service, come along to our breakfast on 14th November to get tips on how to put your customers at the centre of all business processes for maximum return.

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Business Breakfast: Creating a Customer-Centric Strategy

Customer experience is the next competitive battleground

Come along to our business breakfast to ensure your success!

In the same way that your staff are starting to redefine your business from the inside, your customers are already redefining your business from the outside in.

Econsultancy recently asked what the most important characteristic is in order to establish a truly digital-native culture a huge 58% responded that being customer-centric was a major factor.

Customer centricity is not just about great customer service. It means offering a great experience throughout the customer journey from awareness to post purchasing. Its about always putting your customer first and at the centre of your business.

At this Business Breakfast, we'll consider the benefits and key steps to becoming a customer-centric organisation at all levels.

Location: Bath Function Rooms, Green Park Station, Bath, BA1 1JB

Time/Date: 8-10 am, Tuesday 14th November

Food: Delicious bacon, sausage or mushroom rolls and drinks will be provided!

Agenda:

  • 8.00am Arrival, coffee and breakfast served
  • 8.15am Creating a Customer-Centric Strategy talk 
  • 8.45am Networking 
  • 10.00am Event close

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Are you ready for digital transformation?

Discover new and exciting ways to improve and optimise your customer experience through our digital assessment workshop. No jargon just simple, free and impartial advice.