In the same way that your staff are starting to redefine your business from the inside, your customers are already redefining your business from the outside in.
Econsultancy recently asked what the most important characteristic is in order to establish a truly “digital-native” culture – a huge 58% responded that being “customer-centric” was a major factor.
Customer centricity is not just about great customer service. It means offering a great experience throughout the customer journey from awareness to post purchasing. It’s about always putting your customer first and at the centre of your business.
At this Business Breakfast, we'll consider the benefits and key steps to becoming a customer-centric organisation at all levels.
Location: Bath Function Rooms, Green Park Station, Bath, BA1 1JB
Time/Date: 8-10 am, Tuesday 14th November
Food: Delicious bacon, sausage or mushroom rolls and drinks will be provided!
- 8.00am Arrival, coffee and breakfast served
- 8.15am Creating a Customer-Centric Strategy talk
- 8.45am Networking
- 10.00am Event close